Identifying Key Issues

• Any organization depends on reports/information in order to assess what has been happening over time.

• Usually reports present transaction summaries, historical events, development details etc.

• Often, there can not be found any matter that can analyze the reasoning behind the presented information (why the business turned out the way it did).

• Usually there is no prioritization of what should be acted on or what changes should be made in order to improve the situation.

• Sometimes, organizations spend more resources on outcome than on process itself.

• For successful knowledge management, we should focus on the gathered knowledge, processes and process improvement criteria.