Review after Implementation

The questions to consider:

• How the KM system has changed the accuracy/timeliness of decision making?

• How the KM system has affected the attitude of the end users?

• Whether the system has caused organizational changes. If so, then how constructive the changes have been?

• Whether the system has changed the cost of operating the business. If so, in what way?

• How the KM system has affected the relationships among the end users?

• Whether the system has affected the organizational decision making process. What tangible results can be demonstrated in this regard?